FAQs
Is your jewelry real moissanite?
Yes. All of our stones are lab-created moissanite, chosen for their brilliance, durability, and clarity. Moissanite is a real gemstone that closely resembles diamonds and passes standard diamond testers.
Does my order come with a certificate?
Yes. Each moissanite piece includes a GRA certificate that details the stone’s specifications and authenticity.
What materials are used in your jewelry?
Our jewelry is crafted using 925 sterling silver, often finished with premium plating for long-lasting shine and wear. Material details are always listed on each product page.
How long does shipping take?
Processing typically takes 1–3 business days. Shipping times vary by location but usually arrive within 7–15 business days. You’ll receive tracking information once your order ships.
What is your return policy?
We offer a 30-day return policy from the date of delivery. If you’re not satisfied with your purchase, contact us and we’ll help you with the return process. Items must be unused and in original condition.
What if my item arrives damaged or incorrect?
If there’s any issue with your order, please contact us immediately. We’ll make it right with a replacement or refund when applicable.
How do I contact customer support?
You can reach us anytime through our Contact Us page or by email. We aim to respond within 24–48 hours.
Is checkout secure?
Yes. Our store uses secure, encrypted checkout to protect your personal and payment information.
Still have questions? Feel free to reach out — we’re always happy to help.